Arrow Home Care & Arrow Home Developments

1. Arrow Home Developments Interest-Free Credit

1.1. Interest-free credit is available only for Arrow Home Developments services (renovations and construction projects) and does not apply to Arrow Home Care (maintenance plans and repairs).

1.2. Interest-free credit is provided in partnership with Cherry Godfrey and is subject to their credit approval process. Applicants must meet the standard eligibility criteria, which may include:

• Minimum age and residency requirements

• Satisfactory credit history and financial standing

• Proof of income and affordability assessment

1.3. Interest-free credit applies to specific renovation and development projects. Eligible services will be confirmed at the time of application.

1.4 The credit is provided on an interest-free basis for a period of up to 12 months.

1.5 If a customer is declined for finance, they must find an alternative method of payment.

1.6 Customers must adhere to the agreed repayment schedule. Missed payments may result in:

• The cancellation of the interest-free credit agreement

• Additional charges or legal action to recover outstanding amounts

1.7. Arrow Home Developments and Cherry Godfrey reserve the right to refuse or withdraw interest-free credit at their discretion.

1.8. Arrow Home Developments Ltd and the Lender reserve the right to amend the rates and terms detailed in this agreement. Any amendments will be communicated via the Partner's authorised contact points.

1.9. This agreement is subject to the terms and conditions outlined by Cherry Godfrey Finance and may be terminated with a notice period of 60 days by either party, or immediately if there is a breach of the agreement.

1.10. Clients will enter a separate repayment contract with the Lender, and any disputes over the services provided by Arrow Home Developments should be settled independently between the client and Arrow Home Developments.

2. Membership Overview

2.1. Arrow Home Care provides comprehensive home maintenance plans for homeowners, landlords, and small businesses. Membership tiers offer access to boiler services, property inspections, emergency call-outs, discounted services, and seasonal packages.

2.2. By signing up for a membership, customers agree to these Terms & Conditions. The services and benefits provided will vary depending on the membership tier selected (Bronze, Silver, Gold, or Platinum).

2.3. Memberships are only available to customers within the Central Belt of Scotland, including Glasgow, Lanarkshire, and surrounding areas.

3. Membership Tiers and Services

3.1. All Membership Tiers (Bronze, Silver, Gold, Platinum) include the following core services:

• Annual Boiler Service (1 per property, up to 3 properties for Platinum)

• Emergency Call-Outs (limits apply per tier)

• Priority Booking for services and repairs

3.2. Bronze Tier:

• 1x Annual Property Inspection

• 1x Emergency Call-Out per year (up to 2 hours of labour)

3.3. Silver Tier:

• 2x Property Inspections per year

• Annual Plumbing System Check

• 2x Emergency Call-Outs per year (up to 3 hours of labour)

3.4. Gold Tier:

• 4x Property Inspections per year (quarterly)

• Annual Electrical Safety Inspection

• Annual Plumbing System Check

• Unlimited Emergency Call-Outs (up to 4 hours of labour per call)

3.5. Platinum Tier:

• 6x Property Inspections per year (bi-monthly)

• Annual Electrical Safety Inspection for up to 3 properties

• Annual Plumbing System Check for up to 3 properties

• Winter & Summer Readiness Services

• Unlimited Emergency Call-Outs (with no labour limit)

• Coverage for up to 3 properties

3.6. Optional Extras are not included in standard memberships but are available to members at discounted rates. These include services such as:

• Gutter Cleaning

• Driveway/Patio Pressure Washing

• Garden Maintenance

• External Painting (Fences, etc.)

• Roof Inspection & Minor Repairs

4. Payments & Fees

4.1. Payment Options: Members can pay monthly, quarterly, bi-yearly, or annually. Annual payments receive a 10% discount.

4.2. Payment Method: Payments are made via Direct Debit through Stripe. Customers must set up a Direct Debit mandate upon registration.

4.3. Payment Schedule:

• Monthly Payments: Charged on the same date each month.

• Quarterly Payments: Charged every 3 months.

• Annual Payments: Charged once per year.

4.4. Price Increases: Prices are fixed for 24 months from the date of sign-up. After this period, prices may be adjusted, and members will be given at least 30 days’ notice before any changes take effect.

4.5. Failure to Pay: If a payment fails, the customer will be notified, and a second attempt will be made within 7 days. If payment is not made after two attempts, membership services may be suspended until payment is received.

5. Refunds & Cancellations

5.1. 90-Day Money-Back Guarantee:

• New members can cancel their membership within 90 days of signing up and receive a full refund, provided no free services (boiler service, inspections, etc.) have been used.

• If services have been used, the cost of those services will be deducted from any refund.

5.2. Cancellation Policy:

• Members can cancel their membership at any time by giving 30 days’ notice.

• Cancellation requests must be submitted via email to [email protected].

5.3. Refunds After 90 Days:

• No refunds will be provided for partial months, except in the case of annual or bi-annual payments, where a pro-rata refund will be calculated.

6. Membership Services & Usage Limits

6.1. Boiler Service:

• Each membership includes an Annual Boiler Service.

• If a customer misses their boiler service appointment without notice, they may be charged a missed appointment fee.

6.2. Emergency Call-Outs:

• Call-out limits vary by membership tier.

• Call-outs cover up to 2 hours for Bronze, 3 hours for Silver, and 4 hours for Gold. For Platinum members, no time limit applies.

6.3. Minor Repairs:

• Members on Silver, Gold, and Platinum plans receive allocated time for minor repairs.

• Time not used does not roll over to the next year.

7. Referrals and Family Discounts

7.1. Referral Program:

• Both the referrer and the referred member will receive account credits after the referred member has paid for at least 3 months.

• Referral Bonus: Bronze/Silver customers receive £20 each, while Gold/Platinum customers receive £25 each.

7.2. Family Discount:

• Members can receive a 10% discount when multiple family members sign up at the same time.

8. Monthly Prize Draws

8.1. Monthly Prize Draw:

• Every member is automatically entered into a monthly draw with prizes based on their membership tier:

• Bronze: £25 voucher or home improvement tool

• Silver: £50 smart home device

• Gold: £100 premium home improvement tool

• Platinum: £200 luxury home gadget or voucher

8.2. Eligibility:

• Only active members with payments up to date will be eligible for giveaways.

• Winners will be selected at random each month and notified by email.

9. Data Protection & Privacy

9.1. Arrow Home Care collects and processes personal information for the purpose of membership management and service delivery.

9.2. Data will be handled in accordance with the UK General Data Protection Regulation (GDPR).

9.3. Members can request a copy of their data or request data deletion by emailing [email protected].

10. Changes to Terms & Conditions

10.1. Arrow Home Care may amend these Terms & Conditions from time to time to reflect changes in services, prices, or business practices.

9.2. Any changes will be communicated via email or member portal at least 30 days before the changes take effect.

9.3. Members who do not agree to the changes may cancel their membership, subject to the normal cancellation policy outlined in Section 4.

11. Complaints & Dispute Resolution

11.1. Customers can file complaints by emailing [email protected].

11.2. Complaints will be acknowledged within 48 hours, and a response will be provided within 14 days.

12. Liability

12.1. Arrow Home Care is not liable for any indirect, incidental, or consequential loss or damage arising from membership services.

12.2. Members are responsible for providing accurate property access details and availability for service appointments.

13. Exclusive Promotional Offer: 20% Off First Three Months

13.1. This offer is available exclusively to the first 50 customers who sign up for an Arrow Home Care monthly membership and enter the coupon code ARROW20 at checkout.

13.2. The discount applies to the first three months of membership only. After the three-month period, membership fees will revert to the full price as detailed below:

• Platinum: £96 per month (20% off), then £120 per month after three months.

• Gold: £64 per month (20% off), then £80 per month after three months.

• Silver: £44 per month (20% off), then £55 per month after three months.

• Bronze: £24 per month (20% off), then £30 per month after three months.

13.3. The offer is applicable only to monthly payment plans. It does not apply to annual, bi-annual, or quarterly payment plans.

13..4. Customers who cancel within the first three months will not be eligible to reapply for the same discount if they sign up again.

13.5. If a customer fails to enter the coupon code ARROW20 at the time of sign-up, the discount cannot be applied retrospectively.

13.6. Arrow Home Care reserves the right to modify, withdraw, or cancel this offer at any time without prior notice, but any customers already benefiting from the promotion will continue to receive the discounted rate for the first three months.

13.7. This promotion cannot be combined with any other discounts, referral bonuses, or promotional offers.

13.8. Standard cancellation and refund policies apply as detailed in Section 5 of these Terms & Conditions.

13.9. By participating in this promotional offer, customers agree to these additional terms, along with all other existing Terms & Conditions outlined in this document.

13.10. These Terms & Conditions are governed by the laws of Scotland.

13.11. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the Scottish courts.

Summary of Key Points

1. Boiler service is included in all plans.

2. 90-day money-back guarantee applies (if no services are used).

3. Payments via Direct Debit with options for monthly, quarterly, and annual payments.

4. Family Discounts and Referral Bonuses for new member sign-ups.

5. Monthly giveaways with prizes for each membership tier.

6. Cancellation requires 30 days’ notice, and refunds are pro-rated for annual or bi-annual payments.

7. Service updates and T&Cs changes can be made with 30 days’ notice.